“Always give people more than what they expect to get.” ~ Nelson Boswell
Do you WOW your customers? Providing a high and consistent quality of service is one of the key ingredients to business success. Time is money but what price do you place on good customer service? Your business can’t survive without a steady stream of satisfied customers that remain loyal to you and recommend you to others. Acquiring new customers generally requires more time and money, which is often in short supply when you are starting out. Here are some tips for helping to develop a strong customer centric mindset so you can grow your business.
1. Listen and respond to your customers
“The first step in exceeding your customer’s expectations is to know those expectations.” ~ Roy H. Williams
2. Ensure you consider customer service in all aspects of your business
3. Do what you say – don’t make promises unless you will keep them
4. Always be helpful and polite
“Courteous treatment will make a customer a walking advertisement.” ~ James Cash Penney
5. Be honest – don’t try to hide things such as fees so your customers get a false impression of your product or service only to be confused and disappointed later.
6. Offer client flexibility and adaptability so they get exactly what they want – one size doesn’t fit all
7. Throw in something extra
8. Invest in the right tools and software so you can be organised and communicate effectively and efficiently
9. Strive for knowledge – the more you know about your product or service, the more valuable you will be to your customer
“The buyer, the prospect, the customer expects you to have knowledge of their stuff, not just your stuff.” ~ Jeffrey Gitomer
10. Follow up on bother positive and negative feedback
11. Continually look for ways to improve the level of service you deliver
“Your most unhappy customers are your greatest source of learning.” ~ Bill Gates
12. Smile and enjoy what you do
High service quality promotes customer satisfaction and customer satisfaction has a direct link to business revenue. Care about the customer and their problems so as to create a positive experience, as without the customers, there is no business.